Refund and Returns Policy
The following terms apply to both business customers and consumers:
1. If you receive items that are faulty or do not match the description, you have the option to return them to Rare Books Finder. You must notify Rare Books Finder within 7 working days from the day of delivery and provide reasonable evidence to support your claim. Upon verification, if it is found that the item does not match the given description, you can return the item to Rare Books Finder. Once we receive the returned item(s), we will promptly initiate the refund process.
2. In case you have proof clearly demonstrating that the item is unauthentic, you may return it to Rare Books Finder within one month from the day of delivery. After examining the returned item(s) and verifying the proof provided, we will proceed with processing the refund.
3. If the items are approved for a refund:
a) You must return the items to us as soon as reasonably practicable.
b) You are legally obligated to keep the items in your possession and take reasonable care of them while they are in your possession.
c) We reserve the right to make a deduction from the reimbursement for any loss in the value of the goods supplied, resulting from unnecessary handling by you.
All claims will be handled on a case-by-case basis. The decision of Rare Books Finder in respect of such claims shall be final and binding.